Refund policy
Return & Exchange Policy
At Glowvio, we're committed to ensuring every customer's experience is as radiant and flawless as our nails. Need help? 👋🏼 Reach out to us at hello@glowviobrands.com
For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size. We kindly advise you to thoroughly review your order and choose your size according to our size guide provided before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
Faulty Items
If you receive a faulty item or there has been an error with your order, please contact us within 7 days of delivery at hello@glowviobrands.com. Our team will carefully review your request and work quickly to provide the best possible solution.
Your satisfaction is important to us, and we'll do our best to resolve any issues promptly and fairly.
Size Correction Policy
At Glowvio, every custom press-on nail set is handcrafted according to the size you select. Since sizing can sometimes be difficult, we're happy to help if your nails don't fit as expected.
If your size isn't quite right, simply place a new order with the correct measurements, and we'll provide a 10% discount on your replacement set.
To receive your discount and assistance with choosing the correct size, please contact us at hello@glowviobrands.com. Our team will be happy to help you find the perfect fit for your next order.
